From Phantom Peak to Problem Solving at Synergy

Last Friday an elite team from Synergy swapped our laptops for gumshoes and headed into Phantom Peak. For those who haven’t been, it’s an immersive world full of puzzles, characters, and hidden stories. On the surface, it’s just good fun—but as we were piecing together clues, it struck us how much it felt like what we do every day at Synergy.

Puzzle Solving vs. Troubleshooting

At Phantom Peak, you’re thrown into situations where the path forward isn’t obvious. You pick up small hints, test out ideas, and sometimes head in the wrong direction before circling back. Eventually, the breakthrough comes and you solved the puzzle.

That’s pretty much the same process when a client calls us with a stubborn IT issue. You don’t always have the full picture at the start—you dig, try things, and slowly put the pieces together until everything clicks.

Teamwork Makes the Difference

The best part of Phantom Peak was how collaborative it was. Nobody had all the answers, so we had to share ideas, collaborate, and sometimes let someone else spot what we’d missed.

That’s exactly how we work at Synergy. Our engineers from Hong Kong to Los Angeles are constantly bouncing ideas off each other, drawing on different areas of expertise, and finding solutions together. It’s a wild feeling when a problem in Hong Kong is actually solved by the teamwork of Engineers in three different continents!

The “Aha!” Moment

There’s a buzz when you solve a tricky puzzle at Phantom Peak—the little rush when the story unlocks and you know you’ve cracked it. That’s the same buzz we get when we fix a complex IT problem and Synergy Engineers live for that feeling. For clients it might look simple—suddenly their system’s back up and running—but behind the scenes it’s the same detective work and that same sense of satisfaction when everything falls into place.

Phantom Peak was a fun reminder that at the heart of what we do is curiosity, persistence, and problem solving. Whether it’s a riddle in a fictional town or a real-world IT headache, we love figuring things out and getting people back on track.